Window Cleaning Services in Oxfordshire

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JR Window Cleaning
Effective from: Jan 8th 2005

These Terms & Conditions (“T&Cs”) apply to all services provided by JR Window Cleaning (“we”, “our”, “us”). By booking our services, you (“the Customer”) agree to these T&Cs.

1. Our core service is professional window cleaning on a recurring basis every 4 weeks or 8 weeks, unless otherwise agreed.
    
2. Unless otherwise stated, our service covers glass panes, frames, and sills. Extras such as conservatory roofs, skylights, paint or cement removal, gutters, or other specialist work will be quoted separately.
    
3. We reserve the right not to clean any windows where safe access cannot be achieved.
    

1. Customers must ensure we have clear and safe access to all agreed areas (e.g. gates unlocked, pets secured, no obstructions).
    
2. If access is blocked, we may clean only what is accessible, but the full agreed price will still be payable.
    

1. By signing up for our 4-weekly or 8-weekly plans, you agree to a minimum of 4 cleans.
    
2. After the minimum term, the agreement continues until cancelled in line with Clause 5 below.
    
3. Prices are set per clean and are payable after each visit, or automatically via your chosen payment method (see Clause 6).
    

1. To cancel a recurring service, you must give at least 7 days’ notice in writing (email accepted).
    
2. If you fail to provide the required notice and we attend your property, you remain liable for payment of that clean.
    
3. If you cancel before completing the minimum 4 cleans, you agree to pay the outstanding balance for the remaining cleans.
    
4. If we cannot safely clean due to severe weather or safety concerns, we will reschedule at the earliest possible date.
    

1. Payment is due on completion of each clean, unless you are on an automatic recurring payment plan (e.g. Direct Debit, standing order, or card payment).
    
2. Automatic payments will continue unless cancelled in writing with the required notice.
    
3. If a payment fails or is not made within 7 days, we may:
    
   • Suspend further services until the balance is cleared.
      
   • Apply a late payment fee of £10.
      
   • Pass the debt to a collection agency, with all costs added to your balance.
      

1. If you are unhappy with our work, you must notify us within 24 hours of the clean.
    
2. We will return to re-clean the affected area free of charge if justified. Refunds are not provided for completed cleans.
    
3. Complaints made after 24 hours may not be eligible for re-cleaning.
    

1. We carry full Public Liability Insurance.
    
2. We are not liable for damage caused by pre-existing defects (e.g. faulty seals, rotten frames, weak glass, flaking paint).
    
3. Customers are responsible for notifying us of any known defects before we begin work.
    

1. We reserve the right to terminate service if:
    
   • Payment is repeatedly late.
      
   • Safe access cannot be provided.
      
   • The Customer breaches these T&Cs.
      

1. Customers remain responsible for paying for any completed work.
    

1. We will handle your personal data in line with UK data protection law (GDPR).
    
2. We will never share your information with third parties for marketing purposes.
    

These T&Cs are governed by the laws of England & Wales. Any disputes will be handled through the local courts unless otherwise agreed.